Flat Rates for Vacation Rentals / Cabins

• Small Cabins (1–2 bedrooms/ ~1,000 sq. ft.): $125 per turnover.

• Medium Homes (3 bedrooms/ ~2,000 sq. ft): $225 per turnover.

• Large Properties / Luxury Rentals (over 3,000 sq. ft.): $325 + per turnover.

Simple policies:

For any property more than a 20 minute drive from Mt. Telemark, a $20 travel surcharge will be added.

All equipment and products are provided by the homeowner. Laundry services provided only if washer and dryer are on site.

1. Booking & Cancellation Policy

• Because our schedule depends heavily on fixed check-in/check-out windows, we require at least 48 hours' notice for any booking changes or cancellations.

• Cancellations made within less than 48 hours of a scheduled turnover will incur a flat $50 fee.

2. Lockout & Access Policy

• Clients must provide reliable access to the property on the scheduled day (via lockbox, digital code, or hidden key).

• If our team arrives and cannot access the property within 20 minutes, the clean will be canceled, and a $50 lockout fee plus travel costs will apply.

3. Excessive Mess & Extra Time Clause

• Our flat-rate turnover pricing assumes a standard guest checkout stay. If a property is left in a state that requires excessive cleaning, trash removal, or deep stain treatment beyond the agreed scope, we will notify you immediately.

• Extra time required to bring the property back to standard will be billed at an additional hourly rate of $35/hour.

4. Basic instructions & Specialized Requests

• Clients must provide basic instructions for cleaning and location/ access to cleaning products. If your property has unique surfaces (such as unfinished wood, custom stone, or historic log finishes) that require specific specialty products, you must provide those products and clear instructions.

5. Damages & Breakage Policy

• We treat your home with the utmost care. In the rare event that an item is accidentally damaged by our staff, we will notify you immediately to arrange for repair or replacement.

• Please note that we are not responsible for pre-existing wear and tear, loose fixtures, or items damaged due to improper installation or unstable placement.

6. The Satisfaction Window

• Your satisfaction is our priority. If any part of our turnover checklist was missed or not completed up to standard, please notify us within 24 hours of the completed service.

• We will gladly return to the property to correct the issue at no additional cost to you.